Betting Rules

Casinochan provides online gambling services subject to applicable laws, regulatory requirements and the rules displayed on the website. These Betting Rules apply to sports betting, casino games and any other wagering service made available through your account. Individual products, games, promotions or markets may also have additional rules. If a specific game or market rule differs from a general rule, the specific rule will normally apply to that game or market.

You must be legally entitled to use online gambling services in your location. Players in Australia should only use Casinochan where online gambling is lawful for them and must comply with all applicable Australian laws and requirements. You are responsible for checking whether access to, and use of, the services is permitted where you live. Casinochan may restrict access, suspend an account or decline a wager where legal, regulatory, technical or security concerns arise.

• You must provide accurate, current and complete information when registering and when using your account.
• You must be of the minimum legal age required to gamble in your location.
• You may only create and use an account for yourself unless expressly permitted otherwise.
• You must keep your login details confidential and notify Casinochan if you suspect unauthorised access.
• You must not use the services for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to manipulate a game, market, payment process, bonus feature or technical system.

Casinochan may carry out identity, age, payment, source-of-funds and other verification checks. You may be asked to provide documents or information before a wager is accepted, an account is fully activated or funds are released. Failure to complete a reasonable verification request may result in restrictions on account activity, delays or cancellation of transactions, subject to applicable requirements.

A bet is treated as accepted only when it has been recorded by Casinochan's systems and a confirmation or corresponding account record is shown. Entering selections, viewing a bet slip or submitting a request does not by itself guarantee acceptance. Casinochan may reject, limit or cancel a proposed wager where this is permitted by the applicable rules, including where a market is suspended, an error occurs, a technical issue affects the service or a legal or security concern is identified.

Before confirming a wager, check the selected game, market, outcome, stake, odds or other relevant details. Once accepted, a bet generally cannot be changed or withdrawn unless the applicable game or market rules expressly allow it. You are responsible for reviewing your account history and retaining any available confirmation of your wager.

Game and market outcomes

Casino games are settled according to the rules and outcome generated by the relevant game system. Sports and event markets are settled using the official result or source identified in the applicable market rules. If an event is postponed, abandoned, interrupted, rescheduled or materially changed, the relevant market rules determine whether bets remain valid, are voided or are settled in another way. Where an official result is corrected or amended, Casinochan may adjust settlement where this is reasonably necessary and allowed.

Displayed odds, balances, results or other information may occasionally contain an obvious error. An obvious error may include a clearly incorrect price, return, result, market description or calculation. Where an error has affected a bet, Casinochan may take reasonable corrective action in line with the applicable rules and legal requirements. This may include voiding the affected wager, correcting the terms to the proper value or adjusting an incorrect settlement.

1. Select the game, event, market or outcome you wish to play.
2. Review the stake, odds, potential return and any displayed conditions.
3. Confirm that the bet details are correct before submitting the wager.
4. Wait for the bet to be accepted and check the resulting account record.
5. Review the final result and settlement in your account history.

A bet must be placed using available funds or another payment method approved for your account. You must not place wagers using funds that are subject to a chargeback, payment dispute or suspected unauthorised transaction. If a transaction is reversed or later found to be unauthorised, Casinochan may suspend related activity and investigate the account.

Each player is responsible for checking that their account balance, deposits, withdrawals and wager history are accurate. Payment methods must generally be held in your own name and must be used in accordance with the relevant provider's conditions. Casinochan may refuse a payment method, request additional verification or apply restrictions where required for security, compliance or fraud prevention.

Any return shown for a winning wager is subject to the relevant game, market, promotional and account rules. A return is not guaranteed merely because a bet appears to have been submitted. Settlement may be reviewed where there is an obvious error, a disputed outcome, a system fault or evidence of prohibited conduct. Amounts credited in error remain subject to correction and may be recovered where permitted.

Withdrawal requests may be subject to account verification, payment checks, minimum or maximum conditions, transaction screening and other applicable requirements. Casinochan will process valid requests in accordance with its operational procedures and legal obligations. Processing times can vary depending on verification, the payment provider, weekends, public holidays and other circumstances. Do not assume that a request has been completed until the relevant funds are confirmed as released.

If you believe a wager, transaction or settlement is incorrect, contact Casinochan through the support channel made available on the website. Provide the relevant account information, date, amount, bet or transaction reference and a clear explanation of the issue. Do not send passwords, full payment card details or other unnecessary sensitive information. Casinochan may review account records, system logs and relevant event information before providing an outcome.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never wager more than you can afford to lose. Take regular breaks, avoid gambling when affected by alcohol or other substances, and do not chase losses. If gambling is becoming difficult to control, stop using the services and seek assistance from an appropriate gambling support organisation in Australia.

• Use deposit, wagering or time controls where these tools are available.
• Consider taking a break or requesting a temporary or longer account restriction.
• Do not gamble to deal with stress, financial problems or personal difficulties.
• Speak with someone you trust if your gambling is affecting your finances, work or relationships.
• Seek independent professional support if you are worried about your gambling behaviour.

Casinochan may suspend, restrict or close an account where there is a suspected breach of these Betting Rules, the general terms, applicable law or responsible gambling requirements. It may also act where there is suspected fraud, collusion, identity misuse, bonus abuse, multiple-account activity, payment irregularity or interference with the website. Any action will be taken subject to applicable obligations and the information reasonably available at the time.

Casinochan may update these Betting Rules when services, laws, regulatory expectations or security practices change. The current version published on the website applies from the date stated or, where no date is shown, from publication. You should review the rules before placing new wagers. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channel.