Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game has outcomes that are determined by chance or by the rules of the game. Previous results do not predict future results, and a loss cannot be recovered simply by continuing to play. Always gamble only with money you can afford to lose.

Before using Casinochan, make sure you understand the relevant game rules, wagering conditions and any applicable account terms. Take time to consider whether gambling is suitable for your personal circumstances. Do not gamble when you are upset, under the influence of alcohol or other substances, or attempting to escape financial, work or relationship problems.

Players must meet the applicable legal age requirement and comply with the laws that apply to them. Casinochan services should only be accessed where online gambling is permitted. You are responsible for checking the rules in your location and for providing accurate information when requested.

Practical ways to stay in control

• Decide how much time and money you will spend before you begin.
• Treat your gambling budget as an entertainment expense, not an investment.
• Keep a record of deposits, wagers, wins and losses so you can see your activity clearly.
• Take regular breaks and avoid extending a session because you have lost money.
• Never borrow money, use essential household funds or sell possessions to gamble.
• Do not chase losses by increasing your stakes or playing for longer.
• Balance gambling with work, study, family, friends and other interests.
• Do not allow another person to use your account, and keep your login details secure.

Setting personal controls can help you stay within a planned budget. Depending on the features available on your account, you may be able to set limits for deposits, wagering, losses, session time or other activity. Choose limits that reflect what you can genuinely afford, rather than an amount based on what you hope to win.

A limit is most effective when it is set before you start gambling. Once a limit is reached, do not try to work around it by opening another account, changing your settings without careful thought or using another person’s account. Account controls are intended to support informed decisions, not to be bypassed.

Taking a break or closing your account

If gambling is becoming difficult to manage, consider taking a temporary break or requesting account closure. A break can provide time to review your spending, consider your wellbeing and seek support. Account closure or self-exclusion may be more appropriate if you do not want to gamble for a longer period.

To request a restriction, break, self-exclusion or account closure, use the available account or support options. Clearly state what you need and how long you want the restriction to apply, where a duration is relevant. During a self-exclusion period, do not attempt to create or use another account. Casinochan may apply account checks and restrictions in line with its procedures and applicable requirements.

A restriction may not immediately remove every gambling-related temptation, so consider additional steps. Remove saved payment methods, block gambling applications or websites where possible, tell someone you trust and avoid situations that encourage you to gamble. If gambling is affecting your finances, speak with a qualified financial counsellor.

Gambling harm can develop gradually, and it may affect anyone. The following signs may indicate that gambling is becoming a problem:

• Spending more time or money gambling than you intended.
• Trying to win back losses by placing larger or more frequent wagers.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, missing bills or using savings needed for everyday expenses.
• Neglecting work, study, health, relationships or other responsibilities.
• Thinking about gambling frequently or finding it difficult to stop.
• Gambling to cope with stress, sadness, loneliness or other difficult emotions.
• Feeling regret, shame or distress after gambling but returning to play.
• Experiencing conflict with people close to you because of gambling.

One or more of these signs does not mean that you should manage the situation alone. It is a reason to pause, review your activity and consider speaking with someone qualified. Early support can make it easier to regain control.

If you are concerned about someone else

You may be worried about a partner, family member, friend or colleague. Approach the conversation calmly and choose a suitable time. Focus on what you have noticed and how it affects the person, rather than blaming or demanding an explanation. Encourage them to contact a gambling support service or health professional.

Do not give money to cover gambling losses or take responsibility for gambling-related debts without obtaining appropriate advice. If you share finances, consider discussing practical safeguards and seeking independent financial guidance. Respect the person’s privacy while prioritising safety and wellbeing.

If gambling is causing distress, financial difficulty or problems in your relationships, support is available. In Australia, you can contact a recognised gambling support service, speak with a qualified counsellor, consult your doctor or mental health professional, or seek independent financial counselling. These services can help you understand your options and develop a plan that suits your circumstances.

You can also visit trusted Australian health or government information services to learn about gambling harm, counselling and self-exclusion options in your state or territory. Casinochan support can assist with account-related requests such as limits, breaks or closure, but support staff cannot provide medical, legal or financial advice.

Urgent assistance

If you or someone else is in immediate danger, experiencing a mental health crisis or thinking about self-harm, contact emergency services or a crisis support service in your area without delay. Gambling problems can feel overwhelming, but help is available and asking for support is an important step.

For questions about responsible gaming controls on your Casinochan account, use the support channel provided on the website. Please do not send sensitive personal or payment information through an unsecured or unofficial channel. We may need to verify your identity before making changes to an account or applying a restriction.