Cookies Policy

Cookies are small text files that a website may place on your computer, tablet, mobile phone or other internet-enabled device. They allow the website to recognise a device and remember certain information about a visit. Cookies can make a website function properly, help understand how visitors use it, and support the delivery of relevant content and advertising.

Some cookies are placed directly by Casinochan. Other cookies may be placed by third-party service providers that support website functions, analytics, security, communications or advertising. These third parties may process information collected through their technologies in accordance with their own privacy policies and terms.

Cookies may be session cookies or persistent cookies. Session cookies are temporary and are generally deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The length of time a cookie remains active can vary depending on its purpose and the settings of your browser or device.

In addition to cookies, Casinochan may use similar technologies, such as pixels, tags, software development kits, local storage and device-related identifiers. This policy uses the word cookies to cover cookies and these similar technologies where appropriate.

Casinochan may use cookies for several purposes. The cookies used on a particular page or service may depend on the features available, your device, your browser and the choices you make through the cookie consent tool.

Strictly necessary cookies

These cookies are needed for essential website functions. They may help pages load, maintain a secure connection, support account or session functionality, remember security settings, detect suspicious activity and protect the website from misuse. Without these cookies, some parts of the website may not work correctly. Because they are necessary for operation and security, they may not be available for opt-out through standard preference controls.

Functionality cookies

Functionality cookies allow the website to remember choices and preferences. For example, they may help remember language, region, display or consent settings. These cookies can make your experience more convenient by reducing the need to repeat the same selections during a visit.

Analytics and performance cookies

Analytics cookies help Casinochan understand how visitors use the website. They may provide information such as which pages are visited, how long a page is viewed, whether a page works as expected, and whether visitors encounter errors. This information may be used in aggregated or combined form to improve design, performance, content, navigation and accessibility.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand interactions with promotional content and display information that may be more relevant to a visitor. These cookies may also help Casinochan and its service providers assess the effectiveness of marketing activities. You may be able to reject these cookies through the website’s consent controls or your browser settings.

Security, compliance and responsible use

Cookies and related technologies may support identity checks, fraud prevention, account protection, age and eligibility controls, responsible gambling processes and compliance obligations. Information collected for these purposes may be reviewed alongside other information where necessary to protect players, the website and the integrity of the services.

Depending on the type of cookie and how you use the website, information collected may include your device type, browser type, operating system, language settings, approximate location, internet protocol address, pages visited, links selected, visit times, referring website, actions taken on the website and technical information about how the website performs.

A cookie may contain a unique identifier or information that helps connect activity on a device with a particular session. Cookies do not necessarily identify you by name. However, information collected through cookies may be combined with information you provide directly or information collected from other sources. Where this occurs, the combined information will be handled in line with the Privacy Policy and applicable law.

Casinochan does not use cookies to avoid legal or regulatory responsibilities. Cookie information may be retained for as long as reasonably necessary for the purpose for which it was collected, for security and compliance reasons, or as otherwise described in the Privacy Policy. Retention periods may vary by cookie and purpose.

Casinochan may use third-party platforms or service providers to assist with analytics, security, website operation or communications. These providers may process technical information on Casinochan’s behalf. Some providers may operate in countries outside Australia. Any handling of personal information is subject to applicable privacy requirements and the safeguards described in the Privacy Policy.

When available, Casinochan’s cookie consent tool allows you to accept or reject categories of cookies that are not strictly necessary. You can change your choices by returning to the cookie settings facility or by clearing stored cookies and revisiting the website. If the consent tool is not displayed, your browser may still provide controls for managing cookies.

Most browsers allow you to view, block or delete cookies through their settings. You can usually choose to block all cookies, delete cookies when the browser is closed, or receive a notification before a cookie is stored. Instructions vary between browsers and devices, so you should check the relevant help or settings section for current information.

If you disable or delete cookies, some website features may not operate properly. You may need to enter information again, repeat preferences or sign in again. Blocking certain cookies can also affect security functions, page performance, accessibility and the availability of account or gaming features.

Browser-based controls may not remove information already held by Casinochan or a third-party provider for a lawful purpose. They may also apply only to the browser or device where the setting is changed. If you use more than one device or browser, you may need to manage preferences separately.

Third-party choices

Some third-party providers may offer their own controls for analytics, advertising or similar technologies. Casinochan does not control the availability or operation of third-party preference tools. You should review the relevant provider information before using those tools and understand that rejecting one type of technology may not affect other cookies or services.

Updates to this policy

Casinochan may update this Cookies Policy when its website, services, technologies or legal obligations change. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. You should review this page periodically so that you remain informed about how cookies are used.

Questions and privacy requests

If you have questions about this Cookies Policy or want to make a privacy-related request, please use the contact or privacy request process made available on the Casinochan website. Casinochan may need to verify your identity and obtain further information before responding. Requests will be handled in accordance with applicable privacy law and the Privacy Policy.