Casinochan Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Casinochan. They apply to your use of the website, any associated account, available games, payment functions, customer support services and other features made available through the platform. Additional rules may apply to particular games, tournaments, promotions or services. Where additional rules apply, they will be displayed with the relevant feature and should be read together with these terms.

Casinochan may update these terms from time to time to reflect changes to the website, applicable requirements, security practices or the services offered. The latest version will be published on the website and will apply from the date stated, or from the time it is made available where no date is stated. You should review this page regularly. If you do not agree with an updated version, you must stop using the website and contact support through the available website channels.

Eligibility and lawful use

You must only use Casinochan if you are legally permitted to do so in your location and meet any applicable minimum age requirement. Players in Australia should check the laws that apply in their state or territory before using online gambling services. You are responsible for ensuring that your use of the website is lawful. Casinochan may restrict access where required by law, regulation, internal controls or the location of the user.

• You must provide accurate and current information when creating or maintaining an account.
• You must not use the website if gambling is prohibited where you are located.
• You must not allow another person to use your account or access your account credentials.
• You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not attempt to bypass location, age, identity or security controls.

Some features may require you to create an account. You are responsible for ensuring that the details supplied during registration are complete, accurate and kept up to date. We may request information or documents to verify your identity, age, location, payment method or source of funds. Verification checks may be carried out when you register, before certain transactions, when account activity changes or whenever checks are reasonably required.

You must keep your username, password and other account credentials confidential. Any activity carried out through your account may be treated as activity authorised by you unless you notify Casinochan promptly that your account may have been accessed without permission. You should use a strong password, avoid sharing your device with others and log out when you finish using the website.

Account restrictions and closure

Casinochan may suspend, restrict or close an account where there is a suspected breach of these terms, a security concern, a failed verification check, suspected fraud, unusual activity, a legal requirement or a responsible gambling concern. Where appropriate and lawful, you may be asked to provide further information before access or transactions can continue. We may also refuse an account application or limit access to particular features.

You may request closure of your account through the available website support channels. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, unlawful conduct or responsible use. If an account is closed because of responsible gambling concerns or a self-exclusion request, you must not attempt to open or use another account to avoid that restriction.

• Notify Casinochan promptly if you suspect unauthorised access.
• Do not create duplicate accounts unless expressly permitted.
• Do not use another person’s identity, payment method or account.
• Co-operate with reasonable verification and compliance requests.
• Keep your personal and contact information current.

Available payment methods, minimum or maximum transaction amounts and any applicable conditions will be shown on the website or during the relevant transaction. You must only use a payment method that belongs to you or that you are authorised to use. Transactions may be delayed, declined, reversed or subject to further checks. A payment may not be treated as complete until it has been received and accepted by the relevant payment provider.

You should only deposit money that you can afford to lose. Gambling outcomes are uncertain, and no game, strategy or system can guarantee a win. You are responsible for checking your balance, selecting suitable limits where available and reviewing each transaction before confirming it. Once a wager or game entry has been accepted, it may not be cancelled except where the applicable game rules or law allow cancellation.

Game results are determined by the systems and rules applicable to the relevant game. If a technical issue, system error, connection failure or other malfunction affects a game or transaction, Casinochan may investigate the matter and take reasonable corrective action. This may include cancelling an affected wager, correcting an account entry or restoring an amount where appropriate. You should report any suspected error promptly through the available support channels.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, payment checks, transaction review and any conditions displayed when the request is made. Casinochan may return funds using an appropriate verified payment method and may ask for information needed to process a request. Processing time can depend on verification, the selected method, financial institutions and other factors. No particular processing time is guaranteed unless expressly stated on the website.

You should review your account balance and transaction history regularly. If you believe an entry is incorrect, notify Casinochan as soon as reasonably possible with sufficient information to identify the transaction. Where an amount is credited to your account in error, you must not use it and may be required to return it. Casinochan may correct an erroneous balance or recover an amount credited by mistake, subject to applicable law.

Promotions, bonuses, free-play offers and other incentives may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry dates, contribution rules, wagering or play requirements, withdrawal conditions and any other restrictions that apply. You must read the specific promotional terms before participating. If there is an inconsistency between a promotion’s specific terms and these general terms, the specific terms will apply to that promotion to the extent of the inconsistency.

Casinochan may amend, suspend or withdraw a promotion where permitted, including where there is misuse, technical failure, suspected fraud or a change in availability. A promotion must not be used in a way that attempts to manipulate the offer or obtain an unfair benefit. Multiple accounts, automated activity, collusion or other abusive conduct may result in the removal of promotional benefits and further account action.

Website content and acceptable conduct

The website, its software, text, graphics, logos and other material are provided for personal use unless otherwise stated. You must not copy, modify, distribute, reverse engineer, interfere with or commercially exploit any part of the website without permission. You must not upload harmful code, use automated tools without approval, attempt to gain unauthorised access or interfere with the experience or security of other users.

The website may contain links to third-party services or information. These services are not necessarily controlled by Casinochan, and you should review their own terms and privacy information. Casinochan does not guarantee that third-party content, payment services, devices, networks or websites will always be available, secure or error-free.

Privacy and responsible gambling

Personal information is handled in accordance with the Casinochan Privacy Policy and applicable privacy requirements. Information may be used for account administration, verification, security, customer support, transaction processing, legal compliance and responsible gambling measures. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

Gambling should be treated as entertainment, not as a way to make money or resolve financial difficulties. Set a budget, avoid chasing losses and take breaks. If gambling stops feeling enjoyable or begins affecting your finances, relationships, work or wellbeing, stop and seek help from an appropriate support service. Casinochan may provide tools such as deposit limits, time reminders, breaks, account restrictions or self-exclusion where available. These tools should be used proactively, and a self-exclusion request should not be circumvented.

Liability, complaints and governing requirements

To the extent permitted by law, Casinochan is not responsible for losses caused by events outside its reasonable control, interruptions to communications or payment services, device or network problems, misuse of an account, inaccurate information supplied by a user or conduct that breaches these terms. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under applicable Australian law.

If you have a question, dispute or complaint, contact Casinochan through the support options displayed on the website and provide relevant details, including your account information and transaction references where appropriate. We will review concerns through the applicable internal process. These terms are subject to the laws and requirements that apply to the relevant service and user, and any dispute will be handled by the appropriate legal forum.